Returns & Refunds

Last updated: 25 October 2026

The short version: consumers have 14 days from delivery to change their mind, faulty goods are always our responsibility, every part carries a manufacturer’s warranty of at least two years — and if a part we list for your vehicle doesn’t fit it, that’s on us. These rights are in addition to your rights under Irish consumer law, including the Consumer Rights Act 2022. The details below summarise the full position in our Terms and Conditions (sections 4 and 7–9), which take precedence if anything here differs.

Our fitment guarantee

Every part on this site is catalogued against the specific vehicles it fits. If a part we list for your exact vehicle — or confirm in writing as fitting it — turns out not to fit that vehicle, we put it right entirely at our cost: we arrange collection, and you choose between the correct replacement and a full refund including delivery. No quibbles, no return-carriage bill.

Three sensible limits: the guarantee covers the vehicle the part was catalogued or confirmed for (ordering for one car and fitting to another is a normal change-of-mind return); it can’t cover a part that has been modified or damaged during attempted fitting — if a part won’t line up, stop and contact us rather than forcing it, as our fitting guides advise; and it doesn’t cover a part that, before you ordered, we told you was not listed for, unlikely to fit or would not fit the vehicle you searched for on our site, or whose fit to it our further checks could not confirm — it covers every other part we list for your vehicle, including those marked “Guaranteed to fit” or “Catalogued for your vehicle”. Unsure before ordering? Send your registration number to info@cathive.co.uk and we’ll confirm fitment in writing.

Changed your mind? (14-day returns)

• If you are a consumer, you may cancel your order for any reason up to 14 days after the day you receive the goods, and you then have a further 14 days to send the goods back.
• Email info@cathive.co.uk with your order number before returning anything — we will confirm the correct return address and the cheapest way to send the part back. Exhaust parts are bulky and parts come back to us in the UK, so it is worth getting this right: you bear the cost of a change-of-mind return, and we can usually arrange collection at a competitive carrier rate deducted from your refund if you prefer. A return to the UK needs a simple customs description, which we will give you.
• Return the part unused, unfitted and complete, in its packaging. You are welcome to inspect a part as you would in a shop — but a part that has been fitted or run loses most of its resale value, and we may deduct that loss of value from your refund.
• Ordered a part we warned you about? If we told you before you ordered that a part was not listed for, unlikely to fit or would not fit the vehicle you searched for, or that our further checks could not confirm it for that vehicle, the fitment guarantee doesn’t cover it on that vehicle. You can still return it within the 14 days, but it is refunded in full only if it comes back unused, as new, in its original undamaged packaging, with no attempt made to fit it; if fitting has been attempted, we deduct the loss in value, which can be the full price.
• Refunds (price plus our basic outbound delivery charge) are made within 14 days of the goods coming back, to your original payment method. Irish VAT and any duty you paid on import were charged by the Irish authorities, not by us, so we cannot refund them; if you return goods, the courier or the Revenue Commissioners can tell you whether you can reclaim them, and we will give you the paperwork you need.
• If you cancel before dispatch, we refund you in full.
• Online: you can also withdraw on our Withdraw from contract here page, linked at the bottom of every page; we email you an acknowledgement with the date and time straight away.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To PLEXPAD LTD T/A CatHive, 124 City Road, London EC1V 2NX, United Kingdom, info@cathive.co.uk:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

Faulty or damaged goods

• Visible transit damage: tell us promptly and keep the packaging — a photo speeds everything up.
• Faulty within 30 days of delivery: you can reject the part for a full refund, or choose a repair or replacement. After that: repair or replacement first, then a price reduction or a refund if that fails.
• Faulty-goods returns are arranged and paid for by us. Email info@cathive.co.uk with your order number, the part’s serial number and what’s wrong.
• Be aware that emissions parts are usually killed by an underlying vehicle fault rather than by a defect — the returned part may be inspected by the manufacturer to establish the cause, and for emissions-test claims we’ll need a copy of the NCT emissions failure report. Our guides to why cats fail and why DPFs block explain what to check.

Manufacturer’s warranty

Beyond your legal rights, every part is covered by the manufacturer’s warranty against manufacturing defects — 2 years standard, 3 years on premium silicon-carbide (“P”) DPFs. Correct fitting and a fixed underlying fault are conditions of cover; the full explanation, including what is and isn’t covered and how to claim, is on our Warranty page.

Wrong part ordered?

It happens — vehicle parts are precise. Before ordering, our part finder matches parts to your exact vehicle, and we’ll gladly double-check fitment against your registration number: just ask (that also puts our fitment guarantee behind the answer). If a part you chose for a different vehicle has already arrived, the change-of-mind process above applies — all the more reason not to fit a part until you’re sure it’s the right one.