Terms and Conditions

Last updated: 25 October 2026

These are the terms for orders placed on our Irish shop (prices in euro, delivery to the Republic of Ireland). Orders from our UK shop are on our UK terms.

1. Who we are

This site is operated by PLEXPAD LTD T/A CatHive: PLEXPAD LTD, a company registered in England and Wales under company number 14156842, trading as CatHive. Registered office: 124 City Road, London, EC1V 2NX. VAT registration number: 526990163.

You can contact us by email at info@cathive.co.uk or by telephone on 0207 870 3694. “We”, “us” and “our” in these terms mean PLEXPAD LTD T/A CatHive; “you” means the customer placing an order through our Irish shop at www.cathive.ie (the “site”).

2. These terms

These terms apply to every order placed through the site. Please read them before ordering — by placing an order you agree to them. They do not affect your statutory rights: nothing in these terms limits or excludes any right you have under law that cannot be limited or excluded, including your rights under Irish consumer law, in particular the Consumer Rights Act 2022.

We may update these terms from time to time; the version published on the site when you place your order is the one that applies to that order.

3. Ordering, and when a contract is formed

The steps below describe how a contract between us comes into being. This matters, so we set it out plainly:

1. When you place an order and complete checkout, we take payment from your payment card at that point. Taking payment is not, by itself, our acceptance of your order.
2. We then send you an order receipt confirmation email. This email acknowledges that we have received your order — it is not our acceptance of it, and no contract exists at this point.
3. We accept your order — and the contract between us is formed — when we confirm that your order is going ahead. You will receive an email confirming this.
4. If we cannot accept your order — for example because an item is unavailable, because we have identified a pricing or description error, or because we cannot deliver to your address — we will tell you by email as soon as possible and refund you in full. Where an item is temporarily unavailable, we may instead email you a revised delivery date, and you can choose to proceed or to cancel at no cost; if you cancel, or do not wish to proceed, we refund you in full.

Refunds are returned to the card you paid with. They usually arrive within a few working days, but the exact timing is controlled by your card issuer, not by us.

4. Products and choosing the right part

Catalytic converters, diesel particulate filters and related emissions parts are vehicle-specific. A part that physically resembles another, or even bolts into the same space, is not necessarily designed, approved or lawful for your vehicle.

• It is your responsibility to ensure the part you order is correct for your vehicle. Our part finder, cross-reference search and product listings are provided to help you choose, and we’re happy to check fitment before you order — contact us with your registration number or engine details.
• Replacement emissions parts must, in most cases, be type-approved for the vehicle they are fitted to (see our guide to type approval and the law). Parts we list as homologated (“H”) are type-approved for the vehicles they are catalogued against.
• Product images are for illustration. Parts may differ in appearance from images while remaining the correct, approved replacement for the catalogued vehicles.
• Specifications, weights and dimensions are provided by the manufacturer and may be updated by them from time to time.

Our fitment guarantee

In addition to your legal rights (and to the cancellation and faulty-goods rights in sections 7 and 8), we offer the following voluntary guarantee: if a part that we catalogue for your specific vehicle — or that we confirm in writing as fitting your specific vehicle — does not fit that vehicle, we will arrange collection of the part at our cost and, at your choice, supply the correct replacement or refund you in full including delivery charges. The guarantee applies to the vehicle the part was catalogued or confirmed for; it does not apply where the part was ordered for, or fitted to, a different vehicle, or where the part has been modified or damaged during attempted fitting. Nor does it apply, in respect of the vehicle you searched for on our site (by registration, or by make, model and engine), to a part that before you ordered it we told you was not listed for that vehicle, that our checks found unlikely to fit it or found would not fit it, or whose fit to that vehicle our further checks could not confirm; the guarantee applies only to parts listed for that vehicle about which we gave you no such warning before you ordered (see also section 7). Nothing in this guarantee limits your statutory rights.

5. Prices and payment

• Prices on the site are shown in euro and are export prices: they do not include UK VAT, and the price shown at checkout is the price you pay to us. The goods are sent to you from the United Kingdom, so Irish VAT and any customs duty are charged by the Irish authorities on import and collected from you by the courier, with the courier’s clearance fee; they are not part of the price you pay us. We show an estimate of the Irish VAT next to our prices.
• The delivery charge is shown at checkout before you place your order and on our Delivery page.
• Payment is processed securely by our payment provider; we do not see or store your full card details. Payment is taken when you place your order. If we cannot accept your order, we refund you in full, as described in section 3.
• If we discover a genuine pricing error in an order you have placed, we will contact you before proceeding: you can confirm the order at the correct price or cancel it at no cost.
• Our Price Promise — under which we may offer to beat a competitor’s advertised price by half the difference — is a discretionary goodwill scheme and not a contractual commitment. Each request is assessed individually against the conditions published on the Price Promise page, and we may decline any request, or amend or withdraw the scheme, at any time. A price agreed under the Price Promise applies to that order only and cannot be combined with any other offer. Your statutory rights are unaffected.

6. Delivery

• Through the site we deliver to addresses in the Republic of Ireland; the charge and estimated timescales are set out on the Delivery page. For Northern Ireland, please order from our UK shop.
• Orders placed before 4pm on a working day are normally dispatched the same day, and courier delivery usually takes 2 to 3 working days from dispatch. Delivery timescales are estimates and start from acceptance of your order (section 3); they are not guaranteed, and we are not responsible for delays caused by events outside our control, though we will always keep you informed. In any event, we will deliver within 30 days of accepting your order or you may cancel for a full refund.
• Someone should be available to receive the delivery — exhaust parts are often too large for safe-place or letterbox delivery. If delivery fails and the goods are returned to the carrier’s depot or to us, we may need to charge the reasonable cost of re-delivery.
• The goods become your responsibility (risk passes to you) once delivered to the address you gave us. Ownership (title) passes when we have received payment in full.
• Please check the goods on arrival and tell us promptly about any visible transit damage — photographs help us resolve carrier claims quickly. This does not affect your legal rights in respect of damaged or faulty goods.

7. Your right to cancel (consumers)

If you are a consumer, you have the legal right to cancel your order, without giving a reason, at any time from placing it until 14 days after the day you (or someone you nominate) receive the goods.

• How to cancel: email info@cathive.co.uk (or call us) with your order number and a clear statement that you wish to cancel. You may use the model withdrawal form, but you do not have to. You can also withdraw online on our Withdraw from contract here page (linked at the bottom of every page); we email you an acknowledgement straight away.
• Before dispatch: if you cancel before we have dispatched the order, we refund you in full.
• After delivery: return the goods to us within 14 days of telling us you wish to cancel. Contact us first — we will confirm the correct return address and the most economical way to send the item. You are responsible for the direct cost of returning the goods to the UK; as many of our products are large and heavy, we recommend obtaining a quote before choosing this option, and we can often arrange collection at a competitive carrier rate deducted from your refund if you prefer.
• Condition of returned goods: you are entitled to inspect the goods as you would in a shop, but a part that has been fitted to a vehicle, run, or returned incomplete or without its packaging has been handled beyond what is necessary to establish its nature and characteristics, and we may deduct an amount reflecting the reduction in its value — for a fitted or run emissions part this reduction is usually substantial. This does not affect your separate rights if the goods are faulty (section 8).
• Parts we warned you about: if you order a part that, before you ordered it, we told you was not listed for, unlikely to fit or would not fit the vehicle you searched for on our site, or whose fit to that vehicle our further checks could not confirm, our fitment guarantee does not cover it on that vehicle (section 4). You can still cancel within the period above, but only a part returned unused, as new, in its original undamaged packaging and with no attempt made to fit it will be refunded in full. If fitting has been attempted, or the part or its packaging is damaged, we will deduct the reduction in its value, which for a part that has been fitted or partly fitted can be its full price.
• Refunds: we refund the price of the goods plus the basic outbound delivery charge (not any premium delivery option beyond our cheapest), within 14 days of receiving the goods back (or of you providing evidence of return), to the payment method you used.

8. Faulty goods

We supply new parts from a leading UK manufacturer, and every part must be of satisfactory quality, fit for purpose and as described. If something is wrong:

• Within 30 days of delivery you can reject faulty goods for a full refund (your short-term right to terminate), or ask for a repair or replacement.
• After that, you are entitled to a repair or replacement, and if that fails or is not possible, to a price reduction or to terminate the contract for a refund, as Irish consumer law provides.
• Contact us first at info@cathive.co.uk with your order number, the part’s serial number and a description of the problem. Faulty-goods returns are arranged and paid for by us.

Emissions parts are frequently damaged by pre-existing vehicle faults rather than being inherently defective — an engine fault that destroyed the original part will destroy its replacement too. Diagnosis of the returned part may therefore involve inspection by the manufacturer’s technicians, and for emissions-test-related claims we will ask for a copy of the NCT emissions failure report. Our guides explain the common causes: why catalytic converters fail and why DPFs block.

9. Manufacturer’s warranty

In addition to (and separately from) your statutory rights, our parts carry a manufacturer’s warranty against manufacturing defects: 2 years on the standard range and 3 years on premium silicon-carbide (“P”) DPFs. The warranty is subject to the manufacturer’s conditions, the substance of which is set out on our Warranty page — in particular:

• the underlying cause of the original part’s failure must have been diagnosed and fixed before fitting;
• the part must be correctly fitted — DPFs by a competent technician with the diagnostic equipment to complete the post-fitting set-up procedure;
• exhaust assembly paste must not be used ahead of a catalytic converter or DPF, and parts must not be modified;
• damage caused by vehicle faults, contamination, impact or a blocked DPF (which originates upstream of the filter) is not a manufacturing defect and is not covered;
• record the part’s serial number before fitting — it is required for any claim.

10. Business customers

If you buy in the course of a business, the cancellation rights in section 7 and the consumer remedies described in section 8 do not apply; your remedies are limited to those under the manufacturer’s warranty (section 9) and those implied by law that cannot be excluded. We may require evidence of fault before accepting any business return, and our total liability to a business customer in connection with an order is limited to the price paid for that order. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.

11. Our liability to consumers

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, and we supply goods for domestic and private use — if you use them for commercial purposes, section 10 applies. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or your statutory rights in relation to the goods.

Please note that fitting costs, vehicle hire, recovery charges and similar expenses connected with fitting a part before establishing that the vehicle fault which damaged the original part has been fixed are generally not recoverable — see section 9 and our fitting guides.

12. Your personal data

We use your personal data as set out in our Privacy Policy.

13. Events outside our control

Neither of us is responsible for failing to perform obligations under these terms because of events genuinely beyond our reasonable control (such as carrier failures, severe weather, or industrial action). If such an event delays your order by more than a reasonable period, you may cancel and receive a full refund of any amount taken.

14. Complaints

If anything goes wrong, contact us at info@cathive.co.uk or on 0207 870 3694 and we will do our best to put it right promptly. If you are a consumer and we cannot resolve a dispute, the Competition and Consumer Protection Commission (ccpc.ie) gives information about your rights and options.

15. General

• Each section of these terms operates separately: if any court finds part of them unlawful, the rest continue in force.
• We may transfer our rights and obligations under a contract to another organisation; this will not affect your rights.
• The contract is between you and us — no other person has rights to enforce it.
• These terms are governed by the law of England and Wales. If you are a consumer living in Ireland, this does not take away the protection of the mandatory provisions of Irish law that would otherwise apply to you, and you may bring proceedings in the courts of Ireland or of England and Wales.